Privacy Policy

1. INTRODUCTION

By using our services or submitting your information to us, you agree to the terms described in this policy. We encourage you to read it carefully.

2. INFORMATION WE COLLECT

We collect only the information necessary to deliver safe, effective, and personalised home healthcare. This includes:

2.1 IDENTITY INFORMATION

Full name, date of birth, age, and gender of the client and the patient (where these are different individuals).

2.2 CONTACT INFORMATION

Phone number, WhatsApp number, email address, and residential address of the client and/or the patient's care location.

2.3 HEALTH & MEDICAL INFORMATION

Known diagnoses, medical history, current medications, treating doctor or hospital details, and any other health-related information required to assign appropriate care staff and deliver safe services.

2.4 FINANCIAL INFORMATION

Bank account details and UPI or payment identifiers, collected solely for the purpose of processing payments and refunds. We do not store card details.

2.5 COMMUNICATION RECORDS

Records of calls, WhatsApp messages, emails, or form submissions made to or from Aksraya Health Care for service coordination, feedback, or support purposes.

2.6 SERVICE USAGE DATA

Information generated during the course of service delivery, including care logs, shift records, incident reports, and feedback submitted through our forms.

3. HOW WE USE YOUR INFORMATION

We use the information we collect strictly for the following purposes:

• To assess your care requirements and assign the most suitable staff.
• To deliver, manage, and coordinate home healthcare services.
• To process payments, advance collections, and issue refunds where applicable under our Refund Policy.
• To communicate with you regarding your service — including scheduling, staff updates, feedback, and care-related information.
• To comply with legal, regulatory, or accreditation obligations, including sharing relevant care information with your treating medical professional where required for continuity of care.
• To improve our services through aggregated, anonymised analysis of service patterns and feedback — no individual is identifiable in this analysis.
• To send you information about our current or future services, if you have provided consent for such communications.

We will never sell, rent, or trade your personal information to any third party for commercial purposes.

4. HOW WE SHARE YOUR INFORMATION

We share your information only where strictly necessary:

• With assigned care staff, to the extent required for them to perform their duties safely and effectively.
• With your treating medical professional, hospital, or specialist — solely for care coordination and continuity of treatment.
• With regulatory, legal, or accreditation bodies where we are required to do so by law or applicable healthcare regulations.
• With trusted operational service providers (such as payment processors or communication platforms) who are bound by confidentiality obligations and may not use your data for any other purpose.

5. HEALTH DATA — SPECIAL CATEGORY INFORMATION

We recognise that health and medical information is sensitive. All health-related data collected by Aksraya Health Care is:

• Collected only with your explicit consent, as documented in your signed Service Agreement.
• Accessed only by authorised staff and supervisors on a need-to-know basis.
• Used exclusively for the purpose of delivering and managing your care.
• Never disclosed to any third party for marketing, research, or commercial purposes without your express written consent.
• Handled in accordance with applicable data protection and healthcare privacy laws in India.

6. DATA SECURITY

We take the security of your personal information seriously. We have put in place appropriate technical and organisational measures to protect your data against accidental loss, unauthorised access, alteration, or disclosure.

These measures include:

• Restricted access: Only authorised Aksraya Health Care personnel with a legitimate business need may access your personal information.
• Secure communications: Service-related documents and care records are shared only through verified, registered contact channels.
• Staff confidentiality obligations: All staff members are contractually bound to maintain the confidentiality of client and patient information, including after the conclusion of their engagement.

Despite our efforts, no method of data transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately using the details in Section 9.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, meet our legal, accounting, or regulatory obligations, and resolve any disputes or enforce our agreements.

As a general guide, client and patient records are retained for a period of three years following the conclusion of services, after which they are securely deleted or anonymised. Financial records may be retained for up to seven years in accordance with applicable tax and accounting regulations.

You may request the deletion of your personal data at any time, subject to any overriding legal obligations we may have to retain it.

8. YOUR RIGHTS

As an individual whose data we process, you have the following rights:

• 8.1 RIGHT TO ACCESS: You may request a copy of the personal information we hold about you at any time.
• 8.2 RIGHT TO CORRECTION: You may request that we correct any inaccurate or incomplete information we hold about you.
• 8.3 RIGHT TO DELETION: You may request that we delete your personal information, subject to any legal obligations that require us to retain certain records.
• 8.4 RIGHT TO WITHDRAW CONSENT: Where we process your data based on your consent, you may withdraw that consent at any time.
• 8.5 RIGHT TO OBJECT: You may object to the processing of your personal data in certain circumstances, including where we are using it for direct communications about our services.
• 8.6 RIGHT TO DATA PORTABILITY: You may request that we provide your personal information in a structured, commonly used format so that it can be transferred to another provider.

To exercise any of these rights, please contact us using the details in Section 9. We will respond to all valid requests within 30 days.

9. CONTACT US

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

• Aksraya Health Care
• Phone: 9976913615
• WhatsApp: 9976913615
• Email: aksrayahealthcare@gmail.com
• Location: Bommsandara, Bangalore, Karnataka, India

We are available for inquiries 24/7 and will endeavour to respond to all privacy-related queries as promptly as possible.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the nature of our services. When we make significant changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify you directly through your registered contact details.

We recommend that you review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.